After an order is delivered, a customer can ask for refund or exchange within first 2 days.

Refunds will only be done for product and not for shipping charges. The request for refund /exchange will be approved only after we have verified the claim made by you and performed the final inspections upon receiving the product back.

Products will only be returned/exchanged in the following cases:

  1. The product you have received is not the product you ordered.
  2. There is a genuine mistake in the product that might have occurred while production or other operations.
  3. Exchange is subject to the availability of the selected product.
  4. The product has no sign of being worn or used.
  5. The request for refund/exchange was raised in 48 hours from the time of delivery.
  6. Products purchased on sale/discount/exhibitions cannot be returned or exchanged.

Please note, since these are handcrafted so there tend to have small irregularities in each piece. The product will not be returned/exchanged if they fall in the category of irregularities. Once order is placed and confirmed by us, the order cannot be cancelled/refunded unless they fall in the category of irregularities.

No Refund/exchange for customized orders. 

Refunds/exchange will be initiated within 7-10 days of receiving the products. We will replace the returned item or issue a credit voucher of the product that can be used for online shopping. Additional shipping charges of Rs 250/- will be applicable in case of return or exchange. One can also opt for a credit voucher after adjusting shipping cost of Rs 250/-.

Also, you need to send us the images of the defects as soon as you open the packaging. The approval for return/exchange will be given only after final inspection of the product once we have received it back. MAI MAAii reserves the right to accept/reject an exchange after inspecting the products returned to us.

MAI MAAii holds every right to cancel an order, at any point of time/for any reason whatsoever, in which case, a refund will be issued to the customer.
The time taken for the refunded amount to reflect in your account varies according to your bank/geographical location.

Please contact us at if you have any questions with returns and refunds.

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