After an order is delivered, a customer can ask for refund or exchange within first 2 days.
Refunds will only be done for product and not for shipping charges. The request for refund /exchange will be approved only after we have verified the claim made by you and performed the final inspections upon receiving the product back.
Products will only be returned/exchanged in the following cases:
- The product you have received is not the product you ordered.
- There is a genuine mistake in the product that might have occurred while production or other operations.
- Exchange is subject to the availability of the selected product.
- The product has no sign of being worn or used.
- The request for refund/exchange was raised in 48 hours from the time of delivery.
- Products purchased on sale/discount/exhibitions cannot be returned or exchanged.
Please note, since these are handcrafted so there tend to have small irregularities in each piece. The product will not be returned/exchanged if they fall in the category of irregularities. Once order is placed and confirmed by us, the order cannot be cancelled/refunded unless they fall in the category of irregularities.
No Refund/exchange for customized orders.
Refunds/exchange will be initiated within 7-10 days of receiving the products. We will replace the returned item or issue a credit voucher of the product that can be used for online shopping. Additional shipping charges of Rs 250/- will be applicable in case of return or exchange. One can also opt for a credit voucher after adjusting shipping cost of Rs 250/-.
Also, you need to send us the images of the defects as soon as you open the packaging. The approval for return/exchange will be given only after final inspection of the product once we have received it back. MAI MAAii reserves the right to accept/reject an exchange after inspecting the products returned to us.
MAI MAAii holds every right to cancel an order, at any point of time/for any reason whatsoever, in which case, a refund will be issued to the customer.
The time taken for the refunded amount to reflect in your account varies according to your bank/geographical location.
Please contact us at email@example.com if you have any questions with returns and refunds.
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